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About Me

My Story

   

     I began mystery shopping in the late ’90s shortly after leaving my career as a public school special education teacher to become a stay at home mom. During that time, I was looking for ways to earn extra income and discovered mystery shopping. Over the years, I worked as an independent contractor for several marketing firms.

     After seven years, I returned to teaching but continued mystery shopping. Even after taking early retirement, I kept it up not only because I enjoyed it but also because I knew I was providing businesses with valuable, genuine insights.

     At the start of 2025, I realized I could leverage my mystery shopping expertise to support local businesses with affordable, impactful services. This idea took shape after a conversation with a small business owner who expressed concern about how customers perceived their business especially when they weren’t around. That moment sparked the vision to create a service that is both meaningful and accessible for all businesses.

     With over 25 years of hands on experience, I created this service to offer businesses a better option: customized mystery shops conducted by someone who knows the industry inside and out, all at a fair, affordable price. No overpriced packages just quality mystery shopping when you need it. 

      Bringing your customer experience into focus,

                                                       Marge

Mission & Values

Mission
My mission is to provide businesses with clear, actionable insights through detailed and objective evaluations of their customer experience. I help owners and managers see their operations through the eyes of their customers, so they can strengthen service, improve processes and grow with confidence. 


 

Core Values

  • Accuracy – I deliver honest, precise, and unbiased feedback every time. 
  • Clarity – My reports are written in plain, actionable language so you know exactly what to  do next. 
  • Integrity – Trust is the foundation of my work; confidentiality and professionalism are guaranteed. 
  • Flexibility – No long-term contracts, no rigid schedules—just service that fits your needs. 
  • Local Focus – I understand the unique needs of small and mid-sized businesses in our community. 
  • Partnership – I see every client as a partner in creating outstanding customer experiences.


Vision

My vision is to give every business, big or small, the chance to see their customer experience through a clear, honest lens without breaking the budget. By doing everything myself, I keep costs low, quality high and every report personal. 

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