How it Works
Local Lens Mystery Shopping offers simple, flexible ways for both businesses and individuals to participate in the customer experience process. Whether you’re a business looking for meaningful insight or an individual interested in sharing feedback or learning mystery shopping, our services are designed to be approachable, informative, and easy to get started. Below you’ll find an overview of how each option works and how to choose the path that’s right for you.
How it Works for Businesses
Launch your customer insight program in just a few days, with no commitments, no minimums, and no long-term contracts. Local Lens Mystery Shopping and the Local Lens Experience are designed to be flexible and accessible for small and mid-sized businesses, while also scaling easily for those with multiple locations.
Businesses can engage mystery shopping services as needed, pause at any time, and restart whenever they’re ready. In addition, the Local Lens Experience offers a simple, in-store tap-to-feedback display that captures real customer input immediately after a visit providing an ongoing pulse on customer experience between evaluations.
Together, these services deliver detailed, actionable insights from both professional observation and real customer feedback. The result is a clearer understanding of what customers experience day to day, helping businesses make meaningful improvements that strengthen service, consistency, and customer loyalty all at an affordable price and on your terms.
For Businesses
How it Works for Individuals
Get involved in the world of mystery shopping in a simple, flexible way whether you want to share feedback from everyday business visits or learn how to become a mystery shopper yourself.
You may notice Local Lens Experience tap-to-feedback displays in participating businesses, inviting customers to share quick, anonymous feedback after their visit. With Share a Business Visit, individuals can submit thoughtful feedback after visiting local businesses, helping improve service and experiences while supporting the community. From time to time, participants may also be entered into monthly drawings for gift cards or local giveaways as a thank-you for sharing their feedback.
With Learn to Mystery Shop, personalized training sessions guide you step-by-step through the process of getting started, finding reputable companies, and completing assignments with confidence.
Both options are designed to be approachable, informative, and flexible making it easy to participate, learn at your own pace, and explore mystery shopping without pressure, commitments, or complicated requirements.
For Individuals
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