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Bring Your Customer Experience Into Focus

The Approach

At Local Lens Mystery Shopping, I personally handle every evaluation as there are no assistants and no outsourced shoppers. I step into your business exactly as a real customer would, observing every detail that shapes the customer experience.

I evaluate key areas such as:

  • Service quality: Friendliness, responsiveness, and knowledge of your staff. 
  • Atmosphere: Cleanliness, layout, comfort, and overall environment. 
  • Brand consistency: How well your business reflects your values, messaging, and promises. 
  • Customer interactions: Wait times, greetings, and overall engagement. 

My approach is always objective, detailed, and designed to provide actionable insights. Every observation is aimed at helping you understand your business through the eyes of your customers, so you can make improvements that truly matter.

What You will Receive

When you work with me, you get more than just observations. You will get clear, actionable insights you can use to improve your business. Every mystery shop includes:

  • Detailed Reports: Easy-to-read summaries of what I see, with specific notes on service, atmosphere, and brand consistency. 
  • Actionable Recommendations: Practical suggestions you can implement immediately to enhance the customer experience. 
  • Quick Turnaround: Reports delivered promptly so you can act fast and make meaningful improvements. 
  • Optional Visuals: Photos, charts, or checklists to highlight key observations (if desired).
     

I focus on giving you information that’s straightforward, honest, and designed to help your business grow, delight customers, and stay ahead of the competition.

Why It Matters

Understanding your customer experience is key to running a successful business. If you can’t measure it, you can’t manage it and that’s where I come in.

By stepping in as a real customer, I uncover what’s working well and where there are opportunities to improve. My insights help you:

  • Enhance Service: Identify small changes that make a big impact on customer satisfaction. 
  • Increase Loyalty: Create experiences that keep customers coming back. 
  • Drive Growth: Make informed decisions that improve operations and boost revenue.
     

My goal isn’t to criticize, it’s to give you honest, objective feedback that empowers you to fine-tune your business and deliver exceptional experiences every time.

Industries & Business Types I Serve

 I work with a wide range of businesses, bringing the same personal, detailed approach to every mystery shop. Some of the types of businesses I serve include:

  • Retail Stores: From boutiques to multi-location shops, I evaluate staff interactions, product presentation, and overall customer experience. 
  • Restaurants & Cafés: I assess service, food quality, ambiance, and how well your team represents your brand. 
  • Service Providers: Salons, spas, auto shops, and other service businesses benefit from insights on professionalism, efficiency, and customer satisfaction. 
  • Small to Medium Businesses: I help owners without large teams gain the perspective they need to grow and succeed.
     

No matter the industry, my goal is the same: to give you actionable insights that help you delight customers and stand out in your market.

Your Personal Advantage

 When you work with me, you’re getting more than a standard mystery shop, you’re getting my full attention, experience, and expertise. I personally handle every evaluation, so you’ll always receive consistent, detailed insights tailored to your business.

With over 25 years of experience, I know what to look for and how to provide feedback that’s actionable and meaningful. Working with a solo mystery shopper means:

  • One-on-One Attention: Every shop is performed by me, ensuring quality and consistency. 
  • Tailored Insights: Reports and recommendations are specific to your business and goals. 
  • Flexible Scheduling: You decide when and how often you need a mystery shop. 
  • Affordable, No-Commitment Service: Get professional insights without long-term contracts or high costs.
     

I bring clarity, focus, and actionable feedback so you can make improvements that truly matter to your customers and your bottom line.

Testimonials

 Here’s what business owners/managers have said:

“Working with Marge gave us insights we never saw ourselves. Her detailed reports helped us improve our service”  Café Manager

“The personal attention and expertise Marge provides is unmatched. She really understands the customer perspective” – Sandwich Shop Owner

Even a single mystery shop can reveal opportunities for growth, improvement, and enhanced customer loyalty. Each report is designed to give you concrete steps to elevate your business, no matter your industry.

Ready to See Your Business Through a Customer's Eyes?

Take the guesswork out of your customer experience and get actionable insights that help your business grow. I personally perform every mystery shop and deliver detailed, easy-to-use reports tailored to your needs.

Get started today and discover opportunities to enhance service, delight customers, and stand out in your industry.

Book a Mystery Shop

Get Started Today

Local Lens Mystery Shopping

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